Grandma's Restaurant Company was founded on the legend of Grandma Rosa and based on the principle of pleasing customers one at a time. Legend has it a young Italian immigrant named Rosa Brochi opened her first boarding house to lonely sailors in the Great Lakes port of Duluth, MN, near the turn of the 20th century. It was here that she started a lifelong commitment to customer satisfaction. Although it's no longer a boarding house, founders of Grandma's Restaurant Company, Andy Borg and Mick Paulucci, have based their success on the principle of customer satisfaction. Continuing in Rosa's tradition, her "grandsons" ensure that each employee receives detailed training that focuses on warmth, knowledge, teamwork, sincerity, respect, and above all, customer service. Executive chefs in every restaurant make Grandma's recipes an experience rather than just a meal. Since the "conversion" of the original restaurant on the shores of Lake Superior in 1976, Grandma's Restaurant Company has expanded its operations to include nine casual dining concepts and two retail operations throughout the state of Minnesota.